Shipping Policy

Order Processing and Delivery Timeline

Once your order is successfully placed, it will be processed within 24 hours (excluding Sundays and Public Holidays). All products undergo a thorough quality check to ensure they are in perfect condition before dispatch. Once dispatched, the order is expected to be delivered within 3–5 business days.

Packaging

Our packaging is designed to ensure your order reaches you in excellent condition. Products are packed in sturdy boxes, with each item individually wrapped in bubble wrap. Fragile items, such as bottles, receive additional protection with extra layers of bubble wrap. We take great pride in the quality and safety of our packaging.

Shipping Coverage

ArchiesOnline ships across India.

Order Tracking

Once your order has been dispatched, you will receive an email containing the tracking number and the details of the courier service provider. Tracking information will be available within 24 hours of dispatch.

Domestic & International Deliveries – Terms and Conditions

  • We will dispatch the same Rakhi design as per the SKU. However, in the last week of the festival, if a specific design is unavailable, a similar or higher-value replacement will be provided.

  • If the image includes a branded sweet box (e.g., Haldiram, Bikaji, Mopleez, Vadilal), the same or a comparable brand will be shipped based on availability in the recipient country. If no brand is specified, sweets will be procured locally from reputed shops.

  • Delivery timelines follow the standard timelines of the respective country's courier services. We are not responsible for any unforeseen delays.

  • The sender’s name and message will be included with every order.

  • All orders will be dispatched on a priority basis, irrespective of the scheduled delivery date, to prevent any last-minute delays during the occasion, Orders placed after 6:00 PM IST will be dispatched on the following business day.

  • Returned packages due to incorrect or incomplete address, unavailability of the recipient, or house being locked will be marked as delivery attempted and are non-refundable.

  • Tracking details for International orders will be available within 36–48 hours on our website.

Same Day Deliveries – Terms and Conditions

  • Same-Day Delivery Timings: Same-day delivery for perishable products is available between 10:00 AM and 8:00 PM IST.

  • Order Cut-off Time: Orders placed after 5:00 PM IST will be scheduled for delivery on the next day.

  • Local Sourcing & Hand Delivery: Perishable products are sourced locally from our trusted vendors and are hand-delivered directly from the nearest delivery location to ensure freshness and quality.

  • Product Image Disclaimer: The images shown on the website are indicative only. Actual products may vary in shape, size, and color, depending on availability and regional sourcing.

  • Delivery Time Commitment: While we strive for timely deliveries, specific delivery times cannot be guaranteed for same-day orders. Products are freshly prepared and dispatched from nearby vendors on the selected delivery date to maintain quality and freshness.

  • Product Availability: In rare cases where a specific item is unavailable, we reserve the right to substitute it with a product of equal or higher value, while maintaining the overall design and theme.

  • Delivery Confirmation: Customers will be notified once the product has been delivered. For hand-delivered items, proof of delivery can be provided upon request.

  • Address Accuracy: Please ensure the delivery address and contact details are accurate to avoid delays or failed delivery attempts.

Flat international shipping charge: ₹599.

Estimated Delivery Time

  • While we aim to dispatch most orders within 24 hours, certain items may need to be sourced directly from the brand to ensure freshness and quality. This may cause a slight delay in some cases.

  • During Sale events, processing times may be extended due to high order volumes. We strive to dispatch all orders within the stated timeline.

  • However, delivery delays may occur due to force majeure events such as floods, storms, severe weather, transportation issues, regulatory delays, political disruptions, or lockdowns. In such cases, we will inform you via SMS or email.

  • If the address or PIN code is outside our courier partners’ serviceable area, and delivery or collection is not possible, the order will be cancelled. A refund for the product amount will be issued upon request. Please note: shipping fees are non-refundable.

  • The delivery time mentioned during checkout is only an estimate. Payment of shipping fees does not guarantee delivery within a specific time frame. Delays may also occur due to product availability in our warehouse.

Note: Personalised products require 5–6 working days for processing and dispatch. Delivery will then follow standard courier timelines. Delivery time for personalised products is not guaranteed.

Multiple Shipments

If your order consists of items from different locations, it may be delivered in multiple shipments. This is a standard practice and nothing to worry about.

Shipping Charges

Domestic Shipping (India):

Flat ₹99 for orders below ₹499

Free shipping on all orders above ₹499

International Shipping: Flat ₹599 on all orders